[rt-users] import data/emails

Ruslan Zakirov ruz at bestpractical.com
Wed Oct 19 04:52:51 EDT 2011

my $user = RT::User->new( RT->SystemUser );
my ($status, $msg) = $user->Create( Name => $email, EmailAddress => $email );
RT->Logger->error("Couldn't create user: $msg") unless $status;

On Wed, Oct 19, 2011 at 11:10 AM, Simon Walter <simon at gikaku.com> wrote:
> Hi all,
> I'd like to find a way to import all of our past emails into RT. Right now we
> are using Exchange and staff are making folders for every "ticket". They are
> quite meticulous about this. Getting the emails out per folder is not what I'm
> concerned about. I'd like to ask about the importing part.
> How can I bulk import emails?
> I'd like to put all emails that are in an Outlook folder with a ticket in RT
> and mark that ticket as closed. I need these emails and customer data for
> searches/reference. I don't want my users to have to have Outlook open just to
> look up past customer data.
> I guess that brings me to my next question. Is there a way to import email
> address / names to customers?
> BTW, I am prepared to do a fair amount of scripting and hacking to get this
> done. I'm not expecting anything out of the box.
> Thanks,
> Simon
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Barcelona, Spain  November 28 & 29, 2011

Best regards, Ruslan.

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