[rt-users] On Approval notify owner - how?
trs at bestpractical.com
Wed Oct 19 11:34:35 EDT 2011
On 10/19/2011 02:22 AM, N N wrote:
> I can't put all the decision makers into one group, because there are
> several levels of them (like team led> project manager> CTO> CEO).
> So I need several approval queues.
Nope, you just need several approval groups that own/admincc tickets in
the ___Approvals queue. All the approvals tickets can co-exist in the
same queue, and you'll see only the ones for which you're the Owner or
in the AdminCc group. This is a rights and roles configuration, really.
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