[rt-users] On Approval notify owner - how?

Thomas Sibley trs at bestpractical.com
Wed Oct 19 11:34:35 EDT 2011

On 10/19/2011 02:22 AM, N N wrote:
> I can't put all the decision makers into one group, because there are
> several levels of them (like team led>  project manager>  CTO>  CEO).
> So I need several approval queues.

Nope, you just need several approval groups that own/admincc tickets in 
the ___Approvals queue.  All the approvals tickets can co-exist in the 
same queue, and you'll see only the ones for which you're the Owner or 
in the AdminCc group.  This is a rights and roles configuration, really.


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