[rt-users] On Approval notify owner - how?

[N N]

I can't put all the decision makers into one group, because there are several levels of them (like team led > project manager > CTO > CEO). So I need several approval queues.


19 октября 2011, 09:12 от Kevin Falcone <falcone at bestpractical.com>:
> On Tue, Oct 18, 2011 at 08:09:51PM +0400, N N wrote:
> > Yes, it works with ___Approvals, but I need several 'approval' queues (for
> better or worse, we have a rather elaborated organizational structure).
> Perhaps, my question should really be: how can I clone the  ___Approvals queue
> special behavior to other queues?
> 
> Don't, just set it so that Owners and AdminCcs have rights, and you
> can have multiple queues that create Approval tickets in the
> ___Approvals queue.
> 
> -kevin
> 
> > 18 октября 2011, 18:15 от Kevin Falcone <falcone at bestpractical.com>:
> > > On Tue, Oct 18, 2011 at 02:57:21PM +0400, N N wrote:
> > > > There's a ticket and one or more 'approval' tickets created for it
> > > automatically. The owner is therefore assigned later, after the 'approval'
> > > tickets are created, and probably BEFORE the ticket is approved. The
> problem:
> > > how to notify ONLY the ticket owner once it has been approved instead of
> > > notifying the entire list of Watchers (my present solution)?
> > > > 
> > > > Is there a way to update a ticked based on event in the linked ticket?
> Like
> > > changing AdminCC from group to user?  
> > > 
> > > If you're using RT's built in ___Approvals queue in the standard way,
> > > a Notify Owner Scrip will be run on the original ticket when the approval
> > > passes (along with a Correspondence being run).
> > > 
> > > -kevin
> > > 
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> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
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