[rt-users] Perl way to select Queues based on condition (4.0.2).

Srikumar Nair srikumarp at fb.com
Wed Oct 19 16:40:35 EDT 2011

I have a Custom Field on the Queue object called 'Support Level' with various support levels (Different Queue for different support levels)
How can I choose the Queue (with Perl APIs) based on the Support Level I receive as input?

I want to assign the Ticket to the correct queue during Ticket creation (BTW, I create Tickets with Perl APIs).

Does any one has some Perl code snippets that uses the RT APIs?

Thanks a bunch..

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