[rt-users] Perl way to select Queues based on condition (4.0.2).

[Ruslan Zakirov]

Hi,

I'm not sure what you mean. Sounds like you want a hash to map values
in one set to values in other set.

Something like this:

my %map = (
  'level' => 'queue',
  ...
);

my $qname = $map{ $level };

On Thu, Oct 20, 2011 at 12:40 AM, Srikumar Nair <srikumarp at fb.com> wrote:
> I have a Custom Field on the Queue object called 'Support Level' with
> various support levels (Different Queue for different support levels)
> How can I choose the Queue (with Perl APIs) based on the Support Level I
> receive as input?
> I want to assign the Ticket to the correct queue during Ticket creation
> (BTW, I create Tickets with Perl APIs).
> Does any one has some Perl code snippets that uses the RT APIs?
> Thanks a bunch..
>
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>



-- 
Best regards, Ruslan.