[rt-users] More about requestor box

Ruslan Zakirov ruz at bestpractical.com
Fri Oct 21 06:33:51 EDT 2011


This is a format string. Like one used in searches for tickets.
AdminSearchResultFormat option has examples. Custom fields can be
displayed as well.

On Thu, Oct 20, 2011 at 5:21 PM, Bart <bart at pleh.info> wrote:
> Never mind, somehow (thanks to some LDAP wiki pages) I've found the exact
> name :-)
> (The LDAP page: http://requesttracker.wikia.com/wiki/LdapSiteConfigSettings
> )
> This is the result of that specific line:
> Set($MoreAboutRequestorExtraInfo, "WorkPhone, HomePhone, MobilePhone");
> So, it seems that you need to know the specific name and from there you can
> write down the things you want to display in the More about requestor box.
> (in this case the phone numbers, we don't use pagers down here so I left
> that one out).
> With this you have the ability to display some extra information about a
> requestor directly in the ticket view.
> Below a few more options there were listed on the LDAP page:
> Name, EmailAddress, Organization, RealName, Address1 and Address2.
> Not sure if there are more options but this should give you an idea on how
> to use this setting :-) (gotta love it)
> -- Bart
> 2011/10/20 Bart <bart at pleh.info>
>> Hi,
>> I've found these options in the RT_Config which give you some control over
>> what happens in the "More about requestor" box:
>> =item C<$ShowMoreAboutPrivilegedUsers>
>> This determines if the 'More about requestor' box on
>> Ticket/Display.html is shown for Privileged Users.
>> =cut
>> Set($ShowMoreAboutPrivilegedUsers, 0);
>> =item C<$MoreAboutRequestorTicketList>
>> This can be set to Active, Inactive, All or None.  It controls what
>> ticket list will be displayed in the 'More about requestor' box on
>> Ticket/Display.html.  This option can be controlled by users also.
>> =cut
>> Set($MoreAboutRequestorTicketList, "Active");
>> =item C<$MoreAboutRequestorExtraInfo>
>> By default, the 'More about requestor' box on Ticket/Display.html
>> shows the Requestor's name and ticket list.  If you would like to see
>> extra information about the user, this expects a Format string of user
>> attributes.  Please note that not all the attributes are supported in
>> this display because we're not building a table.
>> =cut
>> Set($MoreAboutRequestorExtraInfo, "");
>> =item C<$MoreAboutRequestorGroupsLimit>
>> By default, the 'More about requestor' box on Ticket/Display.html
>> shows all the groups of the Requestor.  Use this to limit the number
>> of groups; a value of undef removes the group display entirely.
>> =cut
>> Set($MoreAboutRequestorGroupsLimit, 0);
>> With that I've set these values in my RT_SiteConfig.pm:
>> Set($MoreAboutRequestorTicketList, "Active");
>> Set($MoreAboutRequestorExtraInfo, "");
>> Set($MoreAboutRequestorGroupsLimit, undef);
>> Set($ShowMoreAboutPrivilegedUsers, 1);
>> The only option here that I can't really get working is the
>> "MoreAboutRequestorExtraInfo" item.
>> I'd like to use that one to display a requestors phone number (if possible
>> all 4 phone numbers), is this possible? And if so, what do I enter as a
>> string?
>> I've tried Phone, PhoneHome, Phone Numbers, etc. but they don't seem to
>> work (so I've left it blank again).
>> Has anyone tried this before? I can't seem to find any documentation or
>> examples.
>> -- Bart
> --------
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Best regards, Ruslan.

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