[rt-users] More about requestor box

[Bart]

Never mind, somehow (thanks to some LDAP wiki pages) I've found the exact
name :-)

(The LDAP page: http://requesttracker.wikia.com/wiki/LdapSiteConfigSettings)

This is the result of that specific line:

Set($MoreAboutRequestorExtraInfo, "WorkPhone, HomePhone, MobilePhone");

So, it seems that you need to know the specific name and from there you can
write down the things you want to display in the More about requestor box.
(in this case the phone numbers, we don't use pagers down here so I left
that one out).

With this you have the ability to display some extra information about a
requestor directly in the ticket view.

Below a few more options there were listed on the LDAP page:

Name, EmailAddress, Organization, RealName, Address1 and Address2.

Not sure if there are more options but this should give you an idea on how
to use this setting :-) (gotta love it)

-- Bart


2011/10/20 Bart <bart at pleh.info>

> Hi,
>
> I've found these options in the RT_Config which give you some control over
> what happens in the "More about requestor" box:
>
> =item C<$ShowMoreAboutPrivilegedUsers>
>
> This determines if the 'More about requestor' box on
> Ticket/Display.html is shown for Privileged Users.
>
> =cut
>
> Set($ShowMoreAboutPrivilegedUsers, 0);
>
> =item C<$MoreAboutRequestorTicketList>
>
> This can be set to Active, Inactive, All or None.  It controls what
> ticket list will be displayed in the 'More about requestor' box on
> Ticket/Display.html.  This option can be controlled by users also.
>
> =cut
>
> Set($MoreAboutRequestorTicketList, "Active");
>
> =item C<$MoreAboutRequestorExtraInfo>
>
> By default, the 'More about requestor' box on Ticket/Display.html
> shows the Requestor's name and ticket list.  If you would like to see
> extra information about the user, this expects a Format string of user
> attributes.  Please note that not all the attributes are supported in
> this display because we're not building a table.
>
> =cut
>
> Set($MoreAboutRequestorExtraInfo, "");
>
> =item C<$MoreAboutRequestorGroupsLimit>
>
> By default, the 'More about requestor' box on Ticket/Display.html
> shows all the groups of the Requestor.  Use this to limit the number
> of groups; a value of undef removes the group display entirely.
>
> =cut
>
> Set($MoreAboutRequestorGroupsLimit, 0);
>
> With that I've set these values in my RT_SiteConfig.pm:
>
> Set($MoreAboutRequestorTicketList, "Active");
> Set($MoreAboutRequestorExtraInfo, "");
> Set($MoreAboutRequestorGroupsLimit, undef);
> Set($ShowMoreAboutPrivilegedUsers, 1);
>
> The only option here that I can't really get working is the
> "MoreAboutRequestorExtraInfo" item.
>
> I'd like to use that one to display a requestors phone number (if possible
> all 4 phone numbers), is this possible? And if so, what do I enter as a
> string?
>
> I've tried Phone, PhoneHome, Phone Numbers, etc. but they don't seem to
> work (so I've left it blank again).
>
> Has anyone tried this before? I can't seem to find any documentation or
> examples.
>
>
> -- Bart
>
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