[rt-users] PriorityasString: Sort function on dashboard doesn't work

[Christian Loos]

Am 19.10.2011 13:38, schrieb john s.:
>
> Hello Thomas
>
> For example
>
> I have 3 Tickets
>
> 1. high
> 2.middle
> 3.normal

Which status and owner have the 3 tickets?

>
>
> These Tickets should appear on the Dashboard "10 highest priority tickets I
> own" in the correct order
>
> 1. high
> 2. middle
> 3. normal
>
> but on  the  Dashboard "10 highest priority tickets I own" only contains one
> Ticket with the priority "none". The Ticket has no dependencies or sth else
> ; only a normal ticket which is open.
>
>
> however  if i use  the normal  ticket search for these 3 Tickets and sort
> the tickets for priority  every value is fine and the sort function is
> working in the correct order.
>
> 1. high
> 2. middle
> 3. normal

Can you post the query.

>
>
> i hope whith the help of this example the problem is more clear than before
>
>
> 1. The format for the query ticket  search:
>
> ' /Ticket/Display.html?id=__id__ __id__ /TITLE:#',
> ' /Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject',
> '__Priority__',
> '__QueueName__',
> '__ExtendedStatus__'
>
>
>
>
> 2. Format Link for the Search on the Dashboard:
>
> https://server.org/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2CPriority%2C%20QueueName%2C%20ExtendedStatus&Order=DESC&OrderBy=Priority&Query=%20Owner%20%3D%20%27__CurrentUser__%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27)

Is this really the full link?
There is an
&RowsPerPage=50
missing at the end of the link.


>
>
> the rt log which is in debug mode  doesn't show anything in this context
>
>
> sorry for some inconvinience from myself ....
>
>
> if you need more infos  just say it ....
>
>
> thnx for help
>
> best regards
>
> john s.