[rt-users] Private Groups in RT v4.0.x or equivalent?

David david at jetrentals.co.nz
Tue Oct 25 18:40:02 EDT 2011

Hi, I have a group of staff in a department that want to collaborate on some ticket(s) resolution. I 
was going to add a generic user, create a private group and add the particular staff to that private 
group. Ownership of any tickets that are going to be collaborated on would be given to the generic 
user. But I can't find private groups in the new install of RT 4.0.2. Until very recently we have 
been using 3.6 so I've lost my way.

Is there a better method than the one I was going to use? I'm guessing that private groups has been 
depreciated in RT v4, if so is there an equivalent?



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