[rt-users] Private Groups in RT v4.0.x or equivalent?
Carlos Garcia Montoro
cgarcia at ific.uv.es
Wed Oct 26 06:30:20 EDT 2011
As far as I know, I have never seen something like "private" groups
since we began using RT with version 3.8.x On the other hand you have
groups in which you can add the users you want.
I would advice you to create a group with proper privileges and to add
in this group the users you need, instead of create a generic user and
spread credentials. If you do what you propose, you cannot know who has
done what, and every time you need to remove a user from this generic
group, you will need to change its password and distribute the new one
to all the users.
Hope this helps. Regards,
> Hi, I have a group of staff in a department that want to collaborate
> on some ticket(s) resolution. I was going to add a generic user,
> create a private group and add the particular staff to that private
> group. Ownership of any tickets that are going to be collaborated on
> would be given to the generic user. But I can't find private groups in
> the new install of RT 4.0.2. Until very recently we have been using
> 3.6 so I've lost my way.
> Is there a better method than the one I was going to use? I'm guessing
> that private groups has been depreciated in RT v4, if so is there an
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Washington DC, USA October 31 & November 1, 2011
> * Barcelona, Spain November 28 & 29, 2011
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