[rt-users] expanding TNEF's

Thomas Sibley trs at bestpractical.com
Thu Oct 27 13:05:47 EDT 2011

Matt and Chris,

Thanks for posting the specific toggle on the list.  To help future RT 
users with this problem, I created 


On 10/27/2011 12:50 PM, Matt Sturtz wrote:
> Thanks -- not sure how I missed that, I must have looked at these settings
> 5 different times...
> In Exchange 2010, the option is called "Use MAPI rich text format", and
> its on the General tab of hte contact.
> -Matt-
>> You must deactivate the "send RTF messages" on the exchange contact.
>> We had the same problem here but with exchange 2007.
>> -Chris

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