[rt-users] rt-mailgate error wht ExternalAuth On User Creation by Email
Luciano Ernesto da Silva
luciano at cpd.ufrgs.br
Mon Oct 31 07:49:51 EDT 2011
Hello,
Some users send an email to email address of the queue to open tickets,
but we are getting this error on user creation, since we are using
ExternalAuth (RT4.0.2 + ExternalAuth 0.09):
Sat Oct 29 12:37:42 2011] [crit]: User creation failed in mailgateway:
Name in use (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:244)
Trace begun at /opt/rt4/sbin/../lib/RT.pm line 249
Log::Dispatch::log('Log::Dispatch=HASH(0x7f4acf1969b0)', 'level',
'crit', 'message', 'User creation failed in mailgateway: Name in use')
called at /opt/rt4/sbin/../lib/RT/Inter
face/Email.pm line 244
RT::Interface::Email::MailError('To', 'johndoe at mydomain.com', 'Subject',
'User could not be created', 'Explanation', 'User creation failed in
mailgateway: Name in use', 'MIMEObj',
'MIME::Entity=HASH(0x7f4aced00a98)', 'LogLevel', 'crit') called at
/opt/rt4/sbin/../lib/RT/Interface/Email.pm line 999
I had set RT_SiteConfig.pm with
Set($AutoCreateNonExternalUsers, 1);
Set($AutoCreate, {Privileged => 1});
On interface is granted rights to Everyone:
Comment on tickets
Create tickets
Reply to tickets
My attributes on LDAP are these:
'attr_match_list' => ['Name', 'EmailAddress'],
'attr_map' => {'Name' => 'uid', 'EmailAddress' =>
'mail', 'RealName' => 'cn', 'ExternalAuthId' => 'uid'}
Actually I checked the list of users, I don't have any user with same
name of the requestor.
Should I use Set($AutoCreate, {UnPrivileged => 1}); or something like
that?
Tks
Luciano Silva
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