[rt-users] RES: Re: rt-mailgate error wht ExternalAuth On User Creation by Email

[Kevin Falcone]

On Mon, Oct 31, 2011 at 12:24:02PM -0200, Luciano Ernesto da Silva wrote:
> I found just one unprivileged user with the following:
> Username: czarevj at yahoo.com.br
> Email: czarevj at yahoo.com.br 
> RealName: Vanessa Somelastname
> 
> The real name is the same of the requestor that got the error:  "Vanessa
> Somelastname." The only diference is the email address.
>
> My guess: ExternalAuth or other subroutine is denying creation of users
> with the same RealName.

Your attr_match_list says you're uniquing on Name and EmailAddress,
not on RealName.

If you'd configured attr_match_list to use RealName, then this would
explain your problem.

What's usually happening is that you have a conflicting
Name/EmailAddress match happening in RT (based on your config).

> My LDAP attributes:
> 
> 'attr_match_list'           => ['Name', 'EmailAddress'],
>  
> 'attr_map'                  => {'Name' => 'uid', 'EmailAddress' =>
> 'mail', 'RealName' => 'cn', 'ExternalAuthId' => 'uid'}

-kevin

> 
> 
> -----Mensagem original-----
> De: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Kevin
> Falcone
> Enviada em: segunda-feira, 31 de outubro de 2011 11:43
> Para: rt-users at lists.bestpractical.com
> Assunto: [*****SPAM*****] Re: [rt-users] rt-mailgate error wht
> ExternalAuth On User Creation by Email
> 
> On Mon, Oct 31, 2011 at 09:49:51AM -0200, Luciano Ernesto da Silva
> wrote:
> >    Actually I checked the list of users, I don't have any user with
> same name of the requestor.
> 
> Search for the user, don't just read the list of users.  The list is
> only Privileged users.
> 
> -kevin
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain  November 28 & 29, 2011
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