[rt-users] best practice for creating unique ticket create pages?

[Ruslan Zakirov]

Create.html has a callback right in the beginning of %INIT block. In that
block you can check queue and redirect to appropriate page. Probably you
will have to copy the file a few times and shuffle html part. This means
review on upgrade.

Regards, Ruslan. From phone.
01.09.2011 18:52 пользователь "Scott Sears" <scott at myemma.com> написал:
> Hello-
>
> We've been using RT for several years now with great success. (RT 3.8.7,
Centos 5.5, Modperl, Mysql)
>
> My staff have requested that I customize the ticket create pages for each
queue. In other words, each queue has its own unique table layout, headers
and other text, etc.
>
> What is the best practice for accomplishing this request? I've found a few
different approaches but I'm not certain of the best long-term, scalable
solution.
>
> Thanks!
>
> Scott Sears
>
> IT Operations | Emma®
> scott at myemma.com
> 800.595.4401 or 615.292.5888
> 615.292.0777 (fax)
>
> Emma helps organizations everywhere communicate & market in style.
> Visit us online at www.myemma.com
>
> P please consider the environment before printing this e-mail
>
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