[rt-users] RT 3.8.7 Forward Transaction or Ticket shows up as attachment rather than inline

[Thomas Sibley]

On 09/07/2011 11:47 PM, Chris Herrmann wrote:
> is there a way of making the forward transaction / ticket function
> forward the content in the way that it was initially generated, rather
> than as an attached eml file? So the text content of a transaction
> should appear as inline text, and any attachments should appear as
> attachments, rather than as attachments embedded within an attached email.
> 
> Outlook opens up the attached files OK, but gmail won't, iphone won't etc.

RT 4.0.2 improves the format of forwards.  Tickets and transactions are
still forwarded as an attachment, rather than inline, but in our testing
the new format was handled much better by mail clients, including gmail.

Inline forwarding is something we briefly discussed, but it's not
planned at the moment.  There are some questions to how it would work,
especially formatting-wise when sending an entire ticket instead of a
single transaction.

> The other issue with the forwarded ticket is that the from address does
> not pick up the queue address or "Chris via RT" with the correct email
> address, rather it picks up the system default address.

That should not be the case, even in 3.8.7.  If the ForwardFromUser
option is enabled, then the user's address will be used, otherwise the
queue correspond address is used, and failing that, the system default
correspond address.

Thomas