[rt-users] Custom field values based on queue?

[Kenneth Crocker]

Jim,


What we do when we have a CF that needs different values per Queue is put
the Queue Name in the Category Field of the CF and then when someone wants
to select, they select the Category first, then they see a smaller list to
select from based oin that Category/Queue Id.

I'm not sure if this is what you're looking for, but it's a thought.

Hope it helps.

Kenn
LBNL

On Thu, Sep 8, 2011 at 2:55 PM, Jim Lesinski <jim.lesinski at gmail.com> wrote:

> Ok that seems odd to me. How do you distinguish the field then if you want
> to access it via API or other methods like controls by email?
>
> Maybe the description can be used to determine the field
> In the ui?
>
> Thanks,
> Jim Lesinski
>
> On Sep 8, 2011, at 11:14 PM, Kevin Falcone <falcone at bestpractical.com>
> wrote:
>
> > On Thu, Sep 08, 2011 at 10:42:27PM +0200, Jim Lesinski wrote:
> >> Is it possible to base custom field values on the queue? I see that
> >> you can have cascading drop down lists based on a previously
> >> selected custom field value. I'd like the same thing but starting at
> >> the queue level.
> >
> > Custom Fields can be assigned on a queue vs global basis, so just
> > create one for each queue with different values.
> >
> > They're allowed to have the same name in each queue, but you may find
> > it a bit confusing if you're writing code around it and forget to
> > specify a queue.
> >
> > -kevin
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> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
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