[rt-users] Custom field values based on queue?

[Jim Lesinski]

Ok that seems odd to me. How do you distinguish the field then if you want to access it via API or other methods like controls by email?

Maybe the description can be used to determine the field
In the ui?

Thanks,
Jim Lesinski

On Sep 8, 2011, at 11:14 PM, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Thu, Sep 08, 2011 at 10:42:27PM +0200, Jim Lesinski wrote:
>> Is it possible to base custom field values on the queue? I see that
>> you can have cascading drop down lists based on a previously
>> selected custom field value. I'd like the same thing but starting at
>> the queue level.
> 
> Custom Fields can be assigned on a queue vs global basis, so just
> create one for each queue with different values.
> 
> They're allowed to have the same name in each queue, but you may find
> it a bit confusing if you're writing code around it and forget to
> specify a queue.
> 
> -kevin
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