[rt-users] Clarifying custom field attachments

[Kevin Falcone]

On Fri, Sep 09, 2011 at 09:38:04AM -0400, Cena, Stephen (ext. 300) wrote:
>    Can someone help clarify using custom fields? I'm playing around with RT and don't get what
>    attaching custom fields to anything other than a Ticket gets you. I've created a few custom
>    queues and have created custom fields to appear in their tickets, but I always create a custom
>    field that relates to a Ticket & then select which queues it should apply to.

Make one for users, click on Applies To and apply it globally and then
go edit a user.  It's similar for queues or groups.  Article CFs are
discussed in the articles_introduction.pod

-kevin
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