[rt-users] Clarifying custom field attachments

[Cena, Stephen (ext. 300)]

Can someone help clarify using custom fields? I'm playing around with RT
and don't get what attaching custom fields to anything other than a
Ticket gets you. I've created a few custom queues and have created
custom fields to appear in their tickets, but I always create a custom
field that relates to a Ticket & then select which queues it should
apply to.
 
What am I missing?
 
Steve Cena
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