[rt-users] Queue AdminCC

[Ruslan Zakirov]

Changing any objects in preparation section is incorrect.

Regards, Ruslan. From phone.
08.09.2011 21:27 пользователь "Kenneth Crocker" <kfcrocker at lbl.gov> написал:
> Christopher,
>
> I have a scrip that does the same thing and I ran into the same problem.
> This is how I resolved the issue:
>
> 1) Make sure your RT_SiteConfig.pm file has "TransactionBatch" turned on
> 2) Put all the code to change other fields, etc. in the "Prep Code" area
> 3) Put the code to change Queues in the "Cleanup Code" area.
> 4) Created a second scrip (to notify the AdminCc) that uses the same
> Condition as the first, but name it so that it will execute after the
first
> one.
>
> I name all my Notification scrips with "Notify ..." but name all my other
> scrips (those that change CF's, ticket data, etc.) with a 1a thru 1d as a
> prefix. RT executes scrips in sequence by name.
>
> Hope this helps.
>
>
> Kenn
> LBNL
>
>
> On Thu, Sep 8, 2011 at 9:46 AM, Christopher Lasater <CLasater at taleo.com
>wrote:
>
>> Hi,****
>>
>> I have a queue scrip set up so that if a specific custom field is
selected
>> the ticket’s Queue will be changed to another Queue. This seems to be
>> working well, but when the ticket is created the Scrip for Notify AdminCC
on
>> create does not seem to be using the new Queue’s AdminCC. I have checked
>> the debug logs and the queue changing scrip runs before the Notify
AdminCC
>> scrip and after everything is done, the AdminCC’s are correct, its just
that
>> the change is not finalized till all the Scrips are run. ****
>>
>> ** **
>>
>> Is there a way to commit the change at the end of a scrip? Or a way to
get
>> around this?****
>>
>> Christopher Lasater****
>>
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