[rt-users] Queue AdminCC

[Kenneth Crocker]

Ruslan,

Please explain why. I have tons of code that does this and they all seem to
work.

Kenn
LBNL

On Mon, Sep 12, 2011 at 12:44 AM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> Changing any objects in preparation section is incorrect.
>
> Regards, Ruslan. From phone.
> 08.09.2011 21:27 пользователь "Kenneth Crocker" <kfcrocker at lbl.gov>
> написал:
>
> > Christopher,
> >
> > I have a scrip that does the same thing and I ran into the same problem.
> > This is how I resolved the issue:
> >
> > 1) Make sure your RT_SiteConfig.pm file has "TransactionBatch" turned on
> > 2) Put all the code to change other fields, etc. in the "Prep Code" area
> > 3) Put the code to change Queues in the "Cleanup Code" area.
> > 4) Created a second scrip (to notify the AdminCc) that uses the same
> > Condition as the first, but name it so that it will execute after the
> first
> > one.
> >
> > I name all my Notification scrips with "Notify ..." but name all my other
> > scrips (those that change CF's, ticket data, etc.) with a 1a thru 1d as a
> > prefix. RT executes scrips in sequence by name.
> >
> > Hope this helps.
> >
> >
> > Kenn
> > LBNL
> >
> >
> > On Thu, Sep 8, 2011 at 9:46 AM, Christopher Lasater <CLasater at taleo.com
> >wrote:
> >
> >> Hi,****
> >>
> >> I have a queue scrip set up so that if a specific custom field is
> selected
> >> the ticket's Queue will be changed to another Queue. This seems to be
> >> working well, but when the ticket is created the Scrip for Notify
> AdminCC on
> >> create does not seem to be using the new Queue's AdminCC. I have checked
> >> the debug logs and the queue changing scrip runs before the Notify
> AdminCC
> >> scrip and after everything is done, the AdminCC's are correct, its just
> that
> >> the change is not finalized till all the Scrips are run. ****
> >>
> >> ** **
> >>
> >> Is there a way to commit the change at the end of a scrip? Or a way to
> get
> >> around this?****
> >>
> >> Christopher Lasater****
> >>
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> >>
>
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