[rt-users] RT4.0.2 Branded Queue

Indrek Paas indrekpaas at gmail.com
Tue Sep 13 06:19:36 EDT 2011


Hi,

I have been trying to get BrandedQueues to work with RT4 on Debian.
Got the extension installed but when I activate in RT_SiteConfig.pm
and issue Apache restart I get:

# /etc/init.d/apache2 restart
Restarting web server: apache2[Tue Sep 13 10:12:34 2011] [warning]:
	(in cleanup) Error while loading /opt/rt4/sbin/rt-server: Can't
locate object method "new" via package "RT::CurrentUser" at
/opt/rt4/sbin/../lib/RT/Handle.pm line 239.
(/opt/rt4/sbin/../lib/RT.pm:342)
 ... waiting [Tue Sep 13 10:12:35 2011] [warning]: 	(in cleanup) Error
while loading /opt/rt4/sbin/rt-server: Can't locate object method
"new" via package "RT::CurrentUser" at
/opt/rt4/sbin/../lib/RT/Handle.pm line 239.
(/opt/rt4/sbin/../lib/RT.pm:342)

When I comment out the line:

use RT::Extension::BrandedQueues;

Apache starts and RT is back.

I have been going through articles from Google and old posts in
mailing list. All were pointing to this extension and I didn't find
anything that would suggest that queue branding is built into RT4.

Regards,

IndrekP.



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