[rt-users] How to setting multiple email addresses on Request Tracker

Tue Sep 13 07:25:59 EDT 2011

Thank you Roy,
i already set that way and now the multiple email address is work on my RT
instance.

Regards,
Samuel

On Fri, Sep 9, 2011 at 4:53 PM, Raed El-Hames <
Raed.El-Hames at daisygroupplc.com> wrote:

>   Samuel,****
>
> ** **
>
> I must admit I know little about getmail, but assuming the xxx at gmail.comalias creates tickets in the General queue then I would guess you can
> configure it as:****
>
> ** **
>
> [retriever]****
>
> type = SimplePOP3SSLRetriever****
>
> server = pop.gmail.com****
>
> username = xxx at gmail.com****
>
> password = xxx****
>
> ** **
>
> [destination]****
>
> type = MDA_external****
>
> path = /opt/rt4/bin/rt-mailgate****
>
> user = samuel****
>
> group = samuel****
>
> arguments = ("--url", "http://localhost/rt4/", "--queue", "General",
> "--action", "correspond",)****
>
> ** **
>
> [options]****
>
> read_all = false****
>
> delete_after = 8****
>
> verbose = 2****
>
> #============================****
>
> [retriever]****
>
> type = SimplePOP3SSLRetriever****
>
> server = pop.gmail.com****
>
> username = queue1_name at gmail.com****
>
> password = xxx****
>
> ** **
>
> [destination]****
>
> type = MDA_external****
>
> path = /opt/rt4/bin/rt-mailgate****
>
> user = samuel****
>
> group = samuel****
>
> arguments = ("--url", "http://localhost/rt4/", "--queue", "queue1_name",
> "--action", "correspond",)****
>
> ** **
>
> [options]****
>
> read_all = false****
>
> delete_after = 8****
>
> verbose = 2****
>
> #============================****
>
> [retriever]****
>
> type = SimplePOP3SSLRetriever****
>
> server = pop.gmail.com****
>
> username = queue2_name at gmail.com****
>
> password = xxx****
>
> ** **
>
> [destination]****
>
> type = MDA_external****
>
> path = /opt/rt4/bin/rt-mailgate****
>
> user = samuel****
>
> group = samuel****
>
> arguments = ("--url", "http://localhost/rt4/", "--queue", "queue2_name",
> "--action", "correspond",)****
>
> ** **
>
> [options]****
>
> read_all = false****
>
> delete_after = 8****
>
> verbose = 2****
>
> #==================****
>
> ** **
>
> Note the changes in arguments section for each username.****
>
> ** **
>
> Hope that helps;****
>
> ** **
>
> Regards,****
>
> Roy****
>
> ** **
>
>  *Visit our website today **www.daisygroupplc.com*<http://www.daisygroupplc.com>
> *
> *
> Registered Office: Daisy House, Lindred Road Business Park, Nelson,
> Lancashire BB9 5SR
> Company Registration Number: 4145329 |   VAT Number: 722471355
>
> Daisy Communications Limited is a company registered in England and Wales.
>
> *DISCLAIMER
> **
> This email (including any attachments) is strictly confidential and may
> also be legally privileged. If the recipient has received this email in
> error please notify the sender and do not read, print, re-transmit, store or
> act in reliance on the email or its attachments and immediately delete this
> email and its attachments from the recipient’s system. Daisy Communications
> Limited cannot accept liability for any breaches of confidence arising
> through use of email. Employees of Daisy Communications Limited are
> expressly required not to make any defamatory statements and not to infringe
> or authorise any infringement of copyright or any other legal right by email
> communications. Any such communication is contrary to the company’s policy
> and outside the scope of the employment of the individual concerned. Daisy
> Communications Limited will not accept any liability in respect of such a
> communication, and the employee responsible will be personally liable for
> any damages or other liability arising.
>
> If you are the intended recipient of this email please ensure that neither
> the email nor any attachments are copied to third parties outside your
> organisation or saved without the written permission of the sender.  In the
> event of any unauthorised copying or forwarding, the recipient will be
> required to indemnify Daisy Communications Limited against any claim for
> loss or damage caused by any viruses or otherwise.
>
> WARNING: Computer viruses can be transmitted by email. The recipient should
> check this email and any attachments for the presence of viruses. Daisy
> Communications Limited accepts no liability for any damage caused by any
> virus transmitted by this email or any attachments. *
>
> *NOTICE TO CUSTOMERS *
>
> *If you have ordered a telephone number from Daisy Communications Limited
> (non-geographic or new line installation) please do NOT arrange for any form
> of advertising until the number is live and tested.***
>
>   *From:* Samuel Ferdian [mailto:sam.ferdian at gmail.com]
> *Sent:* 09 September 2011 05:52
> *To:* Raed El-Hames
> *Cc:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] How to setting multiple email addresses on
> Request Tracker****
>
> ** **
>
> Hi Roy, ****
>
> I am using getmail to get email.****
>
> Here is the configuration of getmail (i am using CentOs): ****
>
> ** **
>
> ==================================================================****
>
> [retriever]****
>
> type = SimplePOP3SSLRetriever****
>
> server = pop.gmail.com****
>
> username = xxx at gmail.com****
>
> password = xxx****
>
> ** **
>
> [destination]****
>
> type = MDA_external****
>
> path = /opt/rt4/bin/rt-mailgate****
>
> user = samuel****
>
> group = samuel****
>
> arguments = ("--url", "http://localhost/rt4/", "--queue", "General",
> "--action", "correspond",)****
>
> ** **
>
> [options]****
>
> read_all = false****
>
> delete_after = 8****
>
> verbose = 2****
>
> ====================================================================****
>
> ** **
>
> I save that config file in /home/samuel/.getmail/getmail.rtgmail****
>
> Then i setup cron job to get mail every 15 minutes : getmail -r
> /home/samuel/.getmail/getmail.rtgmail****
>
> If i want to add one or more email address to this config to create ticket
> by mail, how steps should be taken ??****
>
> ** **
>
> Best Regards,****
>
> Samuel****
>
> ** **
>
> ** **
>
> On Thu, Sep 8, 2011 at 8:16 PM, Raed El-Hames <
> Raed.El-Hames at daisygroupplc.com> wrote:****
>
> How did you set up your RT mail, exim , fetchmail ?? ****
>
> Have a look at
> http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more
> information.****
>
>  ****
>
> Regards;****
>
> Roy****
>
>  ****
>
>  ****
>
>  ****
>
> *Error! Filename not specified.*****
>
> *Visit our website today **www.daisygroupplc.com*<http://www.daisygroupplc.com>
> *
> *
> Registered Office: Daisy House, Lindred Road Business Park, Nelson,
> Lancashire BB9 5SR
> Company Registration Number: 4145329 |   VAT Number: 722471355 ****
>
> Daisy Communications Limited is a company registered in England and Wales.
> ****
>
> *DISCLAIMER
> **
> This email (including any attachments) is strictly confidential and may
> also be legally privileged. If the recipient has received this email in
> error please notify the sender and do not read, print, re-transmit, store or
> act in reliance on the email or its attachments and immediately delete this
> email and its attachments from the recipient’s system. Daisy Communications
> Limited cannot accept liability for any breaches of confidence arising
> through use of email. Employees of Daisy Communications Limited are
> expressly required not to make any defamatory statements and not to infringe
> or authorise any infringement of copyright or any other legal right by email
> communications. Any such communication is contrary to the company’s policy
> and outside the scope of the employment of the individual concerned. Daisy
> Communications Limited will not accept any liability in respect of such a
> communication, and the employee responsible will be personally liable for
> any damages or other liability arising.
>
> If you are the intended recipient of this email please ensure that neither
> the email nor any attachments are copied to third parties outside your
> organisation or saved without the written permission of the sender.  In the
> event of any unauthorised copying or forwarding, the recipient will be
> required to indemnify Daisy Communications Limited against any claim for
> loss or damage caused by any viruses or otherwise.
>
> WARNING: Computer viruses can be transmitted by email. The recipient should
> check this email and any attachments for the presence of viruses. Daisy
> Communications Limited accepts no liability for any damage caused by any
> virus transmitted by this email or any attachments. *****
>
> *NOTICE TO CUSTOMERS *****
>
> *If you have ordered a telephone number from Daisy Communications Limited
> (non-geographic or new line installation) please do NOT arrange for any form
> of advertising until the number is live and tested.*****
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Samuel Ferdian
> *Sent:* 08 September 2011 12:39
> *To:* rt-users at lists.bestpractical.com
> *Subject:* [rt-users] How to setting multiple email addresses on Request
> Tracker****
>
>  ****
>
> Hi there,  ****
>
> Introduce i am a newbie on RT, i want to ask if i want to set up multiple
> email on RT instance.****
>
> I was installed one RT instance on a server, then i want to set up multiple
> email address to create ticket by email.****
>
> e.g: ****
>
> 1. email1 at gmail.com, ****
>
> 2. email2 at gmail.com,****
>
> 3. email3 at gmail.com****
>
>  ****
>
> So each of email can be set to one queue that i have.****
>
>  ****
>
> How steps steps should be taken to this all happen on my server ?****
>
>  ****
>
> Thank You.****
>
>
>
> ****
>
> ** **
>
> --
> Regards,
> samuelferdian
> http://www.samuelferdian.co.cc/****
>
>

-- 
Regards,
samuelferdian
http://www.samuelferdian.co.cc/
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