[rt-users] How to setting multiple email addresses on Request Tracker

Fri Sep 9 05:53:19 EDT 2011

Samuel,

I must admit I know little about getmail, but assuming the xxx at gmail.com<mailto:xxx at gmail.com> alias creates tickets in the General queue then I would guess you can configure it as:

[retriever]
type = SimplePOP3SSLRetriever
server = pop.gmail.com<http://pop.gmail.com>
username = xxx at gmail.com<mailto:xxx at gmail.com>
password = xxx

[destination]
type = MDA_external
path = /opt/rt4/bin/rt-mailgate
user = samuel
group = samuel
arguments = ("--url", "http://localhost/rt4/", "--queue", "General", "--action", "correspond",)

[options]
read_all = false
delete_after = 8
verbose = 2
#============================
[retriever]
type = SimplePOP3SSLRetriever
server = pop.gmail.com<http://pop.gmail.com>
username = queue1_name at gmail.com<mailto:queue1_name at gmail.com>
password = xxx

[destination]
type = MDA_external
path = /opt/rt4/bin/rt-mailgate
user = samuel
group = samuel
arguments = ("--url", "http://localhost/rt4/", "--queue", "queue1_name", "--action", "correspond",)

[options]
read_all = false
delete_after = 8
verbose = 2
#============================
[retriever]
type = SimplePOP3SSLRetriever
server = pop.gmail.com<http://pop.gmail.com>
username = queue2_name at gmail.com<mailto:queue2_name at gmail.com>
password = xxx

[destination]
type = MDA_external
path = /opt/rt4/bin/rt-mailgate
user = samuel
group = samuel
arguments = ("--url", "http://localhost/rt4/", "--queue", "queue2_name", "--action", "correspond",)

[options]
read_all = false
delete_after = 8
verbose = 2
#==================

Note the changes in arguments section for each username.

Hope that helps;

Regards,
Roy

[cid:image5c8566.GIF at 47c2cbd5.46b3ac9d]

Visit our website today www.daisygroupplc.com<http://www.daisygroupplc.com>

Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR
Company Registration Number: 4145329 |   VAT Number: 722471355

Daisy Communications Limited is a company registered in England and Wales.

DISCLAIMER

This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising.

If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender.  In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise.

WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any attachments.

NOTICE TO CUSTOMERS

If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested.
From: Samuel Ferdian [mailto:sam.ferdian at gmail.com]
Sent: 09 September 2011 05:52
To: Raed El-Hames
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] How to setting multiple email addresses on Request Tracker

Hi Roy,
I am using getmail to get email.
Here is the configuration of getmail (i am using CentOs):

==================================================================
[retriever]
type = SimplePOP3SSLRetriever
server = pop.gmail.com<http://pop.gmail.com>
username = xxx at gmail.com<mailto:xxx at gmail.com>
password = xxx

[destination]
type = MDA_external
path = /opt/rt4/bin/rt-mailgate
user = samuel
group = samuel
arguments = ("--url", "http://localhost/rt4/", "--queue", "General", "--action", "correspond",)

[options]
read_all = false
delete_after = 8
verbose = 2
====================================================================

I save that config file in /home/samuel/.getmail/getmail.rtgmail
Then i setup cron job to get mail every 15 minutes : getmail -r /home/samuel/.getmail/getmail.rtgmail
If i want to add one or more email address to this config to create ticket by mail, how steps should be taken ??

Best Regards,
Samuel

On Thu, Sep 8, 2011 at 8:16 PM, Raed El-Hames <Raed.El-Hames at daisygroupplc.com<mailto:Raed.El-Hames at daisygroupplc.com>> wrote:
How did you set up your RT mail, exim , fetchmail ??
Have a look at http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more information.

Regards;
Roy

Error! Filename not specified.

Visit our website today www.daisygroupplc.com<http://www.daisygroupplc.com>

Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR
Company Registration Number: 4145329 |   VAT Number: 722471355

Daisy Communications Limited is a company registered in England and Wales.

DISCLAIMER

This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising.

If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender.  In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise.

WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any attachments.

NOTICE TO CUSTOMERS

If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested.
From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of Samuel Ferdian
Sent: 08 September 2011 12:39
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: [rt-users] How to setting multiple email addresses on Request Tracker

Hi there,
Introduce i am a newbie on RT, i want to ask if i want to set up multiple email on RT instance.
I was installed one RT instance on a server, then i want to set up multiple email address to create ticket by email.
e.g:
1. email1 at gmail.com<mailto:email1 at gmail.com>,
2. email2 at gmail.com<mailto:email2 at gmail.com>,
3. email3 at gmail.com<mailto:email3 at gmail.com>

So each of email can be set to one queue that i have.

How steps steps should be taken to this all happen on my server ?

Thank You.

--
Regards,
samuelferdian
http://www.samuelferdian.co.cc/
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