[rt-users] RT4.0.2 Branded Queue

[Indrek Paas]

Branding kind of works. But something is still off a bit.
In subject I can still see the old Queue name and in auto reply it is like this:

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
       "WEB: RT Branding test 2",
a summary of which appears below.

There is no need to reply to this message right now.  Your ticket has been
assigned an ID of [support #46].

Please include the string:

        [support #46]

I have tried different options and settings but don't seem to get it working.

Regards,

Indrek P.


On Tue, Sep 13, 2011 at 5:24 PM, Indrek Paas <indrekpaas at gmail.com> wrote:
> Hi,
>
> That was easy. Didn't notice the field before.
> I will test it when I get the chance.
>
> Thank you,
>
>
> On Tue, Sep 13, 2011 at 5:03 PM, Kevin Falcone
> <falcone at bestpractical.com> wrote:
>> On Tue, Sep 13, 2011 at 01:19:36PM +0300, Indrek Paas wrote:
>>> Hi,
>>>
>>> I have been trying to get BrandedQueues to work with RT4 on Debian.
>>> Got the extension installed but when I activate in RT_SiteConfig.pm
>>> and issue Apache restart I get:
>>
>> The BrandedQueues extension has been part of core since 3.8.0 and the
>> plugin is likely to break modern RTs.  You can access the subject tag
>> branding from the Queue Admin page.
>>
>> -kevin
>>
>>> # /etc/init.d/apache2 restart
>>> Restarting web server: apache2[Tue Sep 13 10:12:34 2011] [warning]:
>>>       (in cleanup) Error while loading /opt/rt4/sbin/rt-server: Can't
>>> locate object method "new" via package "RT::CurrentUser" at
>>> /opt/rt4/sbin/../lib/RT/Handle.pm line 239.
>>> (/opt/rt4/sbin/../lib/RT.pm:342)
>>>  ... waiting [Tue Sep 13 10:12:35 2011] [warning]:    (in cleanup) Error
>>> while loading /opt/rt4/sbin/rt-server: Can't locate object method
>>> "new" via package "RT::CurrentUser" at
>>> /opt/rt4/sbin/../lib/RT/Handle.pm line 239.
>>> (/opt/rt4/sbin/../lib/RT.pm:342)
>>>
>>> When I comment out the line:
>>>
>>> use RT::Extension::BrandedQueues;
>>>
>>> Apache starts and RT is back.
>>>
>>> I have been going through articles from Google and old posts in
>>> mailing list. All were pointing to this extension and I didn't find
>>> anything that would suggest that queue branding is built into RT4.
>>
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>