[rt-users] RT4.0.2 Branded Queue

[Kevin Falcone]

On Tue, Sep 13, 2011 at 07:04:51PM +0300, Indrek Paas wrote:
> Branding kind of works. But something is still off a bit.
> In subject I can still see the old Queue name and in auto reply it is like this:

If you've customized your templates or upgraded your RT, you likely
need to fix a number of places to use $TicketObj->SubjectTag

-kevin

> This message has been automatically generated in response to the
> creation of a trouble ticket regarding:
>        "WEB: RT Branding test 2",
> a summary of which appears below.
> 
> There is no need to reply to this message right now.  Your ticket has been
> assigned an ID of [support #46].
> 
> Please include the string:
> 
>         [support #46]
> 
> I have tried different options and settings but don't seem to get it working.
> 
> Regards,
> 
> Indrek P.
> 
> 
> On Tue, Sep 13, 2011 at 5:24 PM, Indrek Paas <indrekpaas at gmail.com> wrote:
> > Hi,
> >
> > That was easy. Didn't notice the field before.
> > I will test it when I get the chance.
> >
> > Thank you,
> >
> >
> > On Tue, Sep 13, 2011 at 5:03 PM, Kevin Falcone
> > <falcone at bestpractical.com> wrote:
> >> On Tue, Sep 13, 2011 at 01:19:36PM +0300, Indrek Paas wrote:
> >>> Hi,
> >>>
> >>> I have been trying to get BrandedQueues to work with RT4 on Debian.
> >>> Got the extension installed but when I activate in RT_SiteConfig.pm
> >>> and issue Apache restart I get:
> >>
> >> The BrandedQueues extension has been part of core since 3.8.0 and the
> >> plugin is likely to break modern RTs.  You can access the subject tag
> >> branding from the Queue Admin page.
> >>
> >> -kevin
> >>
> >>> # /etc/init.d/apache2 restart
> >>> Restarting web server: apache2[Tue Sep 13 10:12:34 2011] [warning]:
> >>>       (in cleanup) Error while loading /opt/rt4/sbin/rt-server: Can't
> >>> locate object method "new" via package "RT::CurrentUser" at
> >>> /opt/rt4/sbin/../lib/RT/Handle.pm line 239.
> >>> (/opt/rt4/sbin/../lib/RT.pm:342)
> >>>  ... waiting [Tue Sep 13 10:12:35 2011] [warning]:    (in cleanup) Error
> >>> while loading /opt/rt4/sbin/rt-server: Can't locate object method
> >>> "new" via package "RT::CurrentUser" at
> >>> /opt/rt4/sbin/../lib/RT/Handle.pm line 239.
> >>> (/opt/rt4/sbin/../lib/RT.pm:342)
> >>>
> >>> When I comment out the line:
> >>>
> >>> use RT::Extension::BrandedQueues;
> >>>
> >>> Apache starts and RT is back.
> >>>
> >>> I have been going through articles from Google and old posts in
> >>> mailing list. All were pointing to this extension and I didn't find
> >>> anything that would suggest that queue branding is built into RT4.
> >>
> >> --------
> >> RT Training Sessions (http://bestpractical.com/services/training.html)
> >> *  Chicago, IL, USA — September 26 & 27, 2011
> >> *  San Francisco, CA, USA — October 18 & 19, 2011
> >> *  Washington DC, USA — October 31 & November 1, 2011
> >> *  Melbourne VIC, Australia — November 28 & 29, 2011
> >> *  Barcelona, Spain — November 28 & 29, 2011
> >>
> >
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011
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