[rt-users] RT4.0.2 Branded Queue

[Indrek Paas]

I have a clean RT 4.0.2 install. Templates have not been modified in any way.
I tried modifying the Autoreply template by translating the text to my
native language but this broke the RT4 autoreply. When new ticket was
created no reply was sent.

But is this "fix a number of places to use $TicketObj->SubjectTag"
required to get the Queue branding to work?

--Indrek


On Tue, Sep 13, 2011 at 9:46 PM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> On Tue, Sep 13, 2011 at 07:04:51PM +0300, Indrek Paas wrote:
>> Branding kind of works. But something is still off a bit.
>> In subject I can still see the old Queue name and in auto reply it is like this:
>
> If you've customized your templates or upgraded your RT, you likely
> need to fix a number of places to use $TicketObj->SubjectTag
>
> -kevin
>
>> This message has been automatically generated in response to the
>> creation of a trouble ticket regarding:
>>        "WEB: RT Branding test 2",
>> a summary of which appears below.
>>
>> There is no need to reply to this message right now.  Your ticket has been
>> assigned an ID of [support #46].
>>
>> Please include the string:
>>
>>         [support #46]
>>
>> I have tried different options and settings but don't seem to get it working.
>>
>> Regards,
>>
>> Indrek P.
>>
>>
>> On Tue, Sep 13, 2011 at 5:24 PM, Indrek Paas <indrekpaas at gmail.com> wrote:
>> > Hi,
>> >
>> > That was easy. Didn't notice the field before.
>> > I will test it when I get the chance.
>> >
>> > Thank you,
>> >
>> >
>> > On Tue, Sep 13, 2011 at 5:03 PM, Kevin Falcone
>> > <falcone at bestpractical.com> wrote:
>> >> On Tue, Sep 13, 2011 at 01:19:36PM +0300, Indrek Paas wrote:
>> >>> Hi,
>> >>>
>> >>> I have been trying to get BrandedQueues to work with RT4 on Debian.
>> >>> Got the extension installed but when I activate in RT_SiteConfig.pm
>> >>> and issue Apache restart I get:
>> >>
>> >> The BrandedQueues extension has been part of core since 3.8.0 and the
>> >> plugin is likely to break modern RTs.  You can access the subject tag
>> >> branding from the Queue Admin page.
>> >>
>> >> -kevin
>> >>
>> >>> # /etc/init.d/apache2 restart
>> >>> Restarting web server: apache2[Tue Sep 13 10:12:34 2011] [warning]:
>> >>>       (in cleanup) Error while loading /opt/rt4/sbin/rt-server: Can't
>> >>> locate object method "new" via package "RT::CurrentUser" at
>> >>> /opt/rt4/sbin/../lib/RT/Handle.pm line 239.
>> >>> (/opt/rt4/sbin/../lib/RT.pm:342)
>> >>>  ... waiting [Tue Sep 13 10:12:35 2011] [warning]:    (in cleanup) Error
>> >>> while loading /opt/rt4/sbin/rt-server: Can't locate object method
>> >>> "new" via package "RT::CurrentUser" at
>> >>> /opt/rt4/sbin/../lib/RT/Handle.pm line 239.
>> >>> (/opt/rt4/sbin/../lib/RT.pm:342)
>> >>>
>> >>> When I comment out the line:
>> >>>
>> >>> use RT::Extension::BrandedQueues;
>> >>>
>> >>> Apache starts and RT is back.
>> >>>
>> >>> I have been going through articles from Google and old posts in
>> >>> mailing list. All were pointing to this extension and I didn't find
>> >>> anything that would suggest that queue branding is built into RT4.
>> >>
>> >> --------
>> >> RT Training Sessions (http://bestpractical.com/services/training.html)
>> >> *  Chicago, IL, USA — September 26 & 27, 2011
>> >> *  San Francisco, CA, USA — October 18 & 19, 2011
>> >> *  Washington DC, USA — October 31 & November 1, 2011
>> >> *  Melbourne VIC, Australia — November 28 & 29, 2011
>> >> *  Barcelona, Spain — November 28 & 29, 2011
>> >>
>> >
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> *  Chicago, IL, USA  September 26 & 27, 2011
>> *  San Francisco, CA, USA  October 18 & 19, 2011
>> *  Washington DC, USA  October 31 & November 1, 2011
>> *  Melbourne VIC, Australia  November 28 & 29, 2011
>> *  Barcelona, Spain  November 28 & 29, 2011
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA — September 26 & 27, 2011
> *  San Francisco, CA, USA — October 18 & 19, 2011
> *  Washington DC, USA — October 31 & November 1, 2011
> *  Melbourne VIC, Australia — November 28 & 29, 2011
> *  Barcelona, Spain — November 28 & 29, 2011
>