[rt-users] script to notify owner on comment

[Izz Abdullah]

Here it is:
Scrips -> create a new one with these values:
Condition - On Comment
Action - Notify Owner
Template - Global template: Correspondence
Stage: TransactionCreate

Should work...I have something very similar I previously setup.

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Izz Abdullah
Sent: Wednesday, September 14, 2011 11:18 AM
To: rt-users at lists.bestpractical.com
Cc: 'Gilbert Rebeiro'
Subject: Re: [rt-users] script to notify owner on comment

Hi Gilbert,
I have done this before by creating a template for notifying the owner on comment.  No need for code, the base is already there.  I can't remember right off the top of my head (I am not currently accessing that installation), but it seems like it was "Notify Owner" "On Comment" "Transaction_OnCreate or OnComment).

Maybe this helps a bit?

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gilbert Rebeiro
Sent: Wednesday, September 14, 2011 11:02 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] script to notify owner on comment

Anyone?

-------- Original Message --------
Subject:

script to notify owner on comment

Date:

Mon, 12 Sep 2011 20:13:25 -0400

From:

Gilbert Rebeiro <gilbert at dido.ca><mailto:gilbert at dido.ca>

To:

rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>



Hi,



When someone else (not the owner) from the support team puts a comment

on the ticket we would like the owner to be notified with an email with the comment.



RT4



Thanks,

Gilbert
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