[rt-users] script to notify owner on comment

[Gilbert Rebeiro]

So there is no way to have the action be ccadmins, and owner?

On 14/09/2011 12:22 PM, Izz Abdullah wrote:
>
> Here it is:
>
> Scrips -> create a new one with these values:
>
> Condition - On Comment
>
> Action - Notify Owner
>
> Template - Global template: Correspondence
>
> Stage: TransactionCreate
>
> Should work...I have something very similar I previously setup.
>
> *From:*rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Izz 
> Abdullah
> *Sent:* Wednesday, September 14, 2011 11:18 AM
> *To:* rt-users at lists.bestpractical.com
> *Cc:* 'Gilbert Rebeiro'
> *Subject:* Re: [rt-users] script to notify owner on comment
>
> Hi Gilbert,
>
> I have done this before by creating a template for notifying the owner 
> on comment.  No need for code, the base is already there.  I can't 
> remember right off the top of my head (I am not currently accessing 
> that installation), but it seems like it was "Notify Owner" "On 
> Comment" "Transaction_OnCreate or OnComment).
>
> Maybe this helps a bit?
>
> *From:*rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] *On Behalf Of 
> *Gilbert Rebeiro
> *Sent:* Wednesday, September 14, 2011 11:02 AM
> *To:* rt-users at lists.bestpractical.com
> *Subject:* [rt-users] script to notify owner on comment
>
> Anyone?
>
> -------- Original Message --------
>
> *Subject: *
>
> 	
>
> script to notify owner on comment
>
> *Date: *
>
> 	
>
> Mon, 12 Sep 2011 20:13:25 -0400
>
> *From: *
>
> 	
>
> Gilbert Rebeiro <gilbert at dido.ca> <mailto:gilbert at dido.ca>
>
> *To: *
>
> 	
>
> rt-users at lists.bestpractical.com <mailto:rt-users at lists.bestpractical.com>
>
> Hi,
>   
> When someone else (not the owner) from the support team puts a comment
> on the ticket we would like the owner to be notified with an email with the comment.
>   
> RT4
>   
> Thanks,
> Gilbert
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