[rt-users] Multiple value match for attr_match_list - multiple email addresses

[Hossein Rafighi]

Hi,
I modified the subject line to multiple email addresses. I just received 
an email off the list that was advising me to do the following to 
achieve what I want. I should emphasize that my users are all in one 
domain. Sine both John.Doe at triumf.ca and jdoe at triumf.ca are the same 
person I want him to be able to submit a ticket and reply to his ticket 
no matter which email address his "From:" is set to. Also if possible, I 
want him to be able to use either John Doe, or jdoe as username to login 
to the web interface.

The advise is to enable the following:

Set($CanonicalizeEmailAddressMatch   ,
'(^rt\@triumf.ca)\.(cc\.)?cn\.ca$');
  Set($CanonicalizeEmailAddressReplace , 'uid.ca');

Any ideas?

Hossein

On 9/13/2011 3:47 PM, Kevin Falcone wrote:
> On Tue, Sep 13, 2011 at 03:18:16PM -0700, Hossein Rafighi wrote:
>>     Much appreciated. Using alternate email addresses instead of alternate uids sounds even
>>     better. Is this url: [1]http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo
>>     what I need? If not, can you please point me to a page where step-by-step instruction is.
> Nope, that page is about 5 years out of date and won't work with any
> modern version of RT.  Thanks for pointing it out, I've added the
> relevant warning flags.
>
> As I mentioned, it's a branch in the github repo for
> RT-Authen-ExternalAuth.  There are no step by step instructions for
> setting it up.  You'd need to be comfortable making a git clone and
> switching branches and reading the updated documentation.  You can
> find the github repo https://github.com/bestpractical/rt-authen-externalauth
>
> -kevin
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