[rt-users] Multiple value match for attr_match_list - multiple email addresses

[Kevin Falcone]

On Wed, Sep 14, 2011 at 10:42:02AM -0700, Hossein Rafighi wrote:
> Hi,
> I modified the subject line to multiple email addresses. I just
> received an email off the list that was advising me to do the
> following to achieve what I want. I should emphasize that my users
> are all in one domain. Sine both John.Doe at triumf.ca and
> jdoe at triumf.ca are the same person I want him to be able to submit a
> ticket and reply to his ticket no matter which email address his
> "From:" is set to. Also if possible, I want him to be able to use
> either John Doe, or jdoe as username to login to the web interface.
> 
> The advise is to enable the following:
> 
> Set($CanonicalizeEmailAddressMatch   ,
> '(^rt\@triumf.ca)\.(cc\.)?cn\.ca$');
>  Set($CanonicalizeEmailAddressReplace , 'uid.ca');
> 

If you can write a regular expression to rewrite John.Doe to jdoe
consistently across your userbase, then you can use that option.
Normally, it's used to normalize people who write from @host.domain.tld
and @domain.tld to all come from @domain.tld.

Your proposed settings don't look like they would do what you propose.
Have you reviewed the documentation in RT4?

-kevin

> 
> On 9/13/2011 3:47 PM, Kevin Falcone wrote:
> >On Tue, Sep 13, 2011 at 03:18:16PM -0700, Hossein Rafighi wrote:
> >>    Much appreciated. Using alternate email addresses instead of alternate uids sounds even
> >>    better. Is this url: [1]http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo
> >>    what I need? If not, can you please point me to a page where step-by-step instruction is.
> >Nope, that page is about 5 years out of date and won't work with any
> >modern version of RT.  Thanks for pointing it out, I've added the
> >relevant warning flags.
> >
> >As I mentioned, it's a branch in the github repo for
> >RT-Authen-ExternalAuth.  There are no step by step instructions for
> >setting it up.  You'd need to be comfortable making a git clone and
> >switching branches and reading the updated documentation.  You can
> >find the github repo https://github.com/bestpractical/rt-authen-externalauth
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