[rt-users] RT4.0.2 Branded Queue

[Indrek Paas]

On Wed, Sep 14, 2011 at 5:25 PM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> On Wed, Sep 14, 2011 at 03:23:51PM +0300, Indrek Paas wrote:
>> I have a clean RT 4.0.2 install. Templates have not been modified in any way.
>> I tried modifying the Autoreply template by translating the text to my
>> native language but this broke the RT4 autoreply. When new ticket was
>> created no reply was sent.
>>
>> But is this "fix a number of places to use $TicketObj->SubjectTag"
>> required to get the Queue branding to work?
>
> Nope, the RT4 templates already called $TicketObj->SubjectTag
>
>> >> There is no need to reply to this message right now.  Your ticket has been
>> >> assigned an ID of [support #46].
>> >>
>> >> Please include the string:
>> >>
>> >>         [support #46]
>
> What did you expect to see here?

WEB - which is the queue name.
I can see it in the top part of the message.

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
	"WEB: VPN serveri mälu",

And aslo on subject line it states "support".

-- Indrek

>
> -kevin
>
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