[rt-users] RT4.0.2 Branded Queue

[Kevin Falcone]

On Thu, Sep 15, 2011 at 11:04:50AM +0300, Indrek Paas wrote:
> On Wed, Sep 14, 2011 at 5:25 PM, Kevin Falcone
> <falcone at bestpractical.com> wrote:
> > On Wed, Sep 14, 2011 at 03:23:51PM +0300, Indrek Paas wrote:
> >> I have a clean RT 4.0.2 install. Templates have not been modified in any way.
> >> I tried modifying the Autoreply template by translating the text to my
> >> native language but this broke the RT4 autoreply. When new ticket was
> >> created no reply was sent.
> >>
> >> But is this "fix a number of places to use $TicketObj->SubjectTag"
> >> required to get the Queue branding to work?
> >
> > Nope, the RT4 templates already called $TicketObj->SubjectTag
> >
> >> >> There is no need to reply to this message right now.  Your ticket has been
> >> >> assigned an ID of [support #46].
> >> >>
> >> >> Please include the string:
> >> >>
> >> >>         [support #46]
> >
> > What did you expect to see here?
> 
> WEB - which is the queue name.
> I can see it in the top part of the message.
> 
> This message has been automatically generated in response to the
> creation of a trouble ticket regarding:
> 	"WEB: VPN serveri mälu",
> 
> And aslo on subject line it states "support".

The Subject Tag affects the [support part of the subject, it doesn't
prefix WEB onto the subject.

-kevin
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