[rt-users] I need two scrips

[Cena, Stephen (ext. 300)]

Ok; I've given up on trying to customize RT. My PERL skills are too
rusty, and I can't find suitable references to show me what I need to
call in RT.
 
Does anyone have scrips that do these two things:
 
1. Notify via email a group that a ticket has been submitted. (EX:
Someone submits a ticket to General & it emails the admins).
2. A ticket gets created using an email that has no account associated
with it. When an account gets created, automatically assign them a
random password & email them with it.
 
I really like RT, but the only way it seems to get any real help is to
pay for support.
 
Steve
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