[rt-users] Is it possible to go directly into edit mode?

[Jim Lesinski]

Hi,

I am looking at RT and it seems like a wonderful system. One thing I noticed
is that the system seems very "clicky", requiring many clicks to edit custom
fields, dates, etc after a ticket has been opened. Is there any way to bring
the ticket up directly in edit mode for the fields? I think "Jumbo" is
closer to what I want, but that may need some re-configuring too.

For background we currently use Remedy, which is more of a direct edit and
save form.

I appreciate your suggestions.

Thanks,
Jim
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