[rt-users] SLA Plugin - Maximum amount of hours?

[Bart]

Thanks for looking it up.

I guess we'll have to set it to a lower value, or maybe leave the Due field
empty for our problems / changes.


-- Bart


2011/9/26 Thomas Sibley <trs at bestpractical.com>

> On 09/26/2011 06:09 AM, Bart wrote:
> > I'm kinda stubbed since 480 comes down to 27000 minutes, I don't know if
> > that's too much and if so what the maximum amount could be (16000
> > something?), if there's a maximum then we'd want to use that instead.
> >
> > In case your wondering, 480 is about 3 months. We want to use that
> > setting for e.g. problems or long running changes.
> >
> > So, does anyone know if there's a limit to the height of the SLA
> > plugin's resolve time in BusinessMinutes?
>
> From the add_seconds method in Business::Hours:
>
>    # the maximum time after which we stop searching for business hours
>    my $MAXTIME = ( 30 * 24 * 60 * 60 );    # 30 days
>
> and later:
>
>        if ( $end >= $start + $MAXTIME ) {
>            return -1;
>        }
>
> I believe this arbitrary limit is to prevent endless loops with
> pathological configurations and bound the search time.  It's come up
> before on this mailing list, and I know some folks have simply patched
> the module to use a higher $MAXTIME.
>
> Thomas
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