[rt-users] requestor field in dashboards

[Thomas Sibley]

On 09/28/2011 10:11 AM, Daniel De Marco wrote:
> yes, they do. For example in the dashboard I have both the Requestor and
> LastUpdatedBy fields. For the same person I get the full email in the
> Requestor field and the username in the LastUpdatedBy field...

Just looked at the column map in
share/html/Elements/RT__Ticket/ColumnMap and Requestors is always a
comma separate list of email addresses in search results.  You could use
the Once there callback to add your own column, RequestorNames or
RequestorFormatted (and use ShowUser).

https://github.com/bestpractical/rtx-ticketlist-transactions has
examples of the two callbacks you'd want to hook.

Thomas