[rt-users] requestor field in dashboards

[Daniel De Marco]

yes, they do. For example in the dashboard I have both the Requestor and
LastUpdatedBy fields. For the same person I get the full email in the
Requestor field and the username in the LastUpdatedBy field...

Daniel.

* Thomas Sibley <trs at bestpractical.com> [09/28/2011 08:38]:
> On 09/28/2011 07:58 AM, Daniel De Marco wrote:
> > thanks for your answer, however $UsernameFormat seems to only work for
> > fields like LastUpdatedBy and OwnerName, but not for Requestors. 
> > I still have $UsernameFormat set, by default, to "concise", but in the
> > dashboard for the requestor column I get email addresses. 
> 
> Do users for those requestors actually have usernames that aren't their
> email addresses?  Check in the admin UI.
> 
> Thomas
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