[rt-users] Information how long a ticket stayed in the NEW state

[Ruslan Zakirov]

On Thu, Sep 29, 2011 at 1:18 PM, Adrian Stel <adisan82 at gmail.com> wrote:
> Hi,
>
>
>
> I need help with getting from RT the information how long a ticket
> stayed in the NEW state.

It's time interval between Started and Created dates.

> We have:
> Activity Reports
> JS Gantt extension
>
> but there is missing this information information.
>
> Any idea, perhaps we could check this in data base but where ? Table ?
>
> RT 3.8.8 Debian repository.
>
> --
> Best Regards
> Adrian Stelmaszyk

-- 
Best regards, Ruslan.