[rt-users] Information how long a ticket stayed in the NEW state

[Adrian Stel]

Hi,



I need help with getting from RT the information how long a ticket
stayed in the NEW state.

We have:
Activity Reports
JS Gantt extension

but there is missing this information information.

Any idea, perhaps we could check this in data base but where ? Table ?

RT 3.8.8 Debian repository.

-- 
Best Regards
Adrian Stelmaszyk