[rt-users] Content "disappears" when session left open

[Patrick Fish]

Hi folks,

I just received a few reports of users losing their correspondence when they are working on a ticket for a large amount of time (I've heard as low as 1 hour). After they finish their reply/comment, and select Update Ticket, it'll disappear into thin air with no error message given to the user.

We are using RT 4.0.1 with WebExternalAuth enabled and Apache2+SSL with mod_auth_cas. WebSecureCookies is also enabled.

I wasn't able to immediately recreate the issue, but I've had two separate reports of this happening. The users still had a valid CAS ticket. Has anyone seen this before?

Thanks,
Patrick
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