[rt-users] Accent (diacritic) in attachment name -> diacritic in transaction subject broken

[Pavel Sidlo]

Hi Stephen,

thank you for your answer.

Subject diacritic is OK for every message(=transaction) except ones with 
diacritic filenames in attachment. So I see for example all messages 
with diacritic in ticket but only ones with diacritic characters in 
attachment name that have diacritic characters in subject have broken 
subject.

Nearly all communication in RT tickets is in Czech language so it 
usually contains diacritic characters. Therefore I am almost sure it is 
not problem between webserver and web browser.

RT frontend is displayed in Czech language with diacritic and it 
displays all characters correctly. I also checked browsers encoding and 
it selects UTF8 correctly with charset autodetection or forced to UTF8.

Regards,

Pavel Sidlo
e-mail: pavel.sidlo at topdigital.cz

Dne 1.4.2012 22:12, Stephen J Alexander napsal(a):
> Hi Pavel,
>
> I don't know if this is helpful or not, so I'm not sending it to the
> mailing list... but I'm wondering if it's possible that the data is
> correct but it's simply displaying wrong in your browser. Could the
> problem be in your browser display encoding settings?
>
> Regards,
>
> Stephen J Alexander
> MPBX, LLC
> http://mpbx.com
> 832-713-6729
>
>
>
> On Sun, Apr 1, 2012 at 1:46 PM, Pavel Šidlo<pavel.sidlo at topdigital.cz>  wrote:
>> Hi,
>>
>> I have problem with diacritic (accent) encoding (non English characters) for
>> Czech language.
>>
>> Subject with diacritic is broken when I add file attachment with diacritic.
>> In test case I did:
>> - attached PŘÍLIŠŽLUŤOUČKÝKŮŇÚPĚLĎÁBELSKÉKÓDY.bin with any content
>>
>> - filled subject PŘÍLIŠŽLUŤOUČKÝKŮŇÚPĚLĎÁBELSKÉKÓDY
>>
>> - sent it as Correspond or Comment
>>
>> - subject in RT frontend is set to:
>> PŘà LIŠŽLUŤOUČKà KŮŇÚPĚLĎà BELSKÉKÓDY
>>
>> - subject in Correspond e-mail notification is wrong:
>> PŘà LIŠ ŽLUŤOUČKà KŮŇ ÚPĚL Ďà BELSKÉ KÓDY
>>
>> or encoded (equal sign is placed for space dividing only):
>> =======
>> Subject:
>> =?UTF-8?B?W1RERyAjNDE1M10gUMOFwpjDg8KNTEnDhSAgw4XCvUxVw4XCpE9Vw4TCjEs=?=
>>   =?UTF-8?B?w4PCnSBLw4XCrsOFwocgw4PCmlDDhMKaTCDDhMKOw4PCgUJFTFNLw4PCiSBL?=
>>   =?UTF-8?B?w4PCk0RZ?=
>> =======
>>
>> - subject in Comment e-mail notification is OK
>> - Data on transaction in Transaction table is OK
>>
>> - in one transaction i saw opposite behavior so Subject was OK and
>> attachment name was screwed. I was not able to reproduce this yet.
>>
>> RT is installed on CentOS 5.8 with this enviroment:
>> - RT 4.0.5 upgraded from 3.8.7 (+ RT::Extension::CommandByMail)
>>   - logging is set to notice and is without any anomalies
>> - Apache + mod_perl2 (AddDefaultCharset UTF-8)
>> - MySQL 5.0.95 (DB and tables collation set to utf8_general_ci)
>> - Perl 5.8.8 (distribution package + additional required modules installed
>> through CPAN)
>>
>> I tried to update every Perl module RT depends on (according to informations
>> in make testdeps) and clear Mason object cache without success.
>>
>> I tried to reproduce this issue in test queue of issues.bestpractical.com
>> without success (ticket 19692) so I suppose this is bug or my mistake in my
>> CentOS environment.
>>
>> Legwork suggested in RT wiki and mailinglist did not help me to find
>> solution.
>>
>> I appreciate every suggestion.
>>
>> Thanks in advance.
>>
>> Regards,
>> --
>> Pavel Sidlo
>> e-mail: pavel.sidlo at topdigital.cz