[rt-users] Accent (diacritic) in attachment name -> diacritic in transaction subject broken

[Thomas Sibley]

On 04/01/2012 02:46 PM, Pavel Šidlo wrote:
> I have problem with diacritic (accent) encoding (non English characters)
> for Czech language.
> 
> Subject with diacritic is broken when I add file attachment with
> diacritic. In test case I did:
> - attached PŘÍLIŠŽLUŤOUČKÝKŮŇÚPĚLĎÁBELSKÉKÓDY.bin with any content
> 
> - filled subject PŘÍLIŠŽLUŤOUČKÝKŮŇÚPĚLĎÁBELSKÉKÓDY
> 
> - sent it as Correspond or Comment
> 
> - subject in RT frontend is set to:
> PŘÍLIŠŽLUŤOUČKÝKŮŇÚPĚLĎÁBELSKÉKÓDY
> 
> - subject in Correspond e-mail notification is wrong:
> PŘÍLIŠ ŽLUŤOUČKÝ KŮŇ ÚPĚL ĎÁBELSKÉ KÓDY

I believe this bug was recently fixed on the branch
4.0/unicode-transaction-subjects
<https://github.com/bestpractical/rt/compare/4.0-trunk...4.0/unicode-transaction-subjects>.

The branch hasn't been merged yet, pending some discussion of a larger
fix, however you can try applying the following patch and see if it
fixes your problem:

    curl https://github.com/bestpractical/rt/commit/57ea0c02.patch \
       | patch -p1 -d /opt/rt4

You'll need to restart RT after the patch succeeds.

Thomas