[rt-users] Outgoing reply/comments HTML

[Kevin Falcone]

On Fri, Apr 06, 2012 at 09:35:11AM +0700, Luong Bui Duc wrote:
>    I'm trying to configure RT 4.0 to send all outgoing mails using HTML instead of plain text to
>    include all hyperlinks/tables. I edited Sendmail.pm to following:
>    my $type = 'text/html';
>    RT now send all emails in HTML but all formatting is still lost, could you pls let me know
>    which part handles HTML stripping for reply/comments? Thanks

This is documented in docs/customizing/templates.pod - your change will
break things. You should be able to find many emails to the list about
html mail that point to this piece of documentation with a quick
search.

-kevin
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