[rt-users] CustomFields in Scrip

Paul Tomblin ptomblin at xcski.com
Mon Apr 9 15:35:27 EDT 2012


I have a ScripAction that activates when a ticket is resovled.  If I set a
custom field and resolve the ticket on the web site (
http://localhost:8080/Ticket/Modify.html?id=1), I'm trying to pull out the
new custom field value in the Scrip using

# Find the custom field "myCustom"
my $myCustom =  $ticket->FirstCustomFieldValue("myCustom");
$RT::Logger->debug("custom field = ". $myCustom);

but it never gets the value.  Is there somewhere else I need to look for
that custom field?  Is it in the TransactionObj instead?  Am I going to
have to use TransactionBatch for this?
-- 
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin
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