[rt-users] CustomFields in Scrip

[Ruslan Zakirov]

On Tue, Apr 10, 2012 at 19:29, Paul Tomblin <ptomblin at xcski.com> wrote:
>
>
> On Mon, Apr 9, 2012 at 3:35 PM, Paul Tomblin <ptomblin at xcski.com> wrote:
>>
>> I have a ScripAction that activates when a ticket is resovled.  If I set a
>> custom field and resolve the ticket on the web site
>> (http://localhost:8080/Ticket/Modify.html?id=1), I'm trying to pull out the
>> new custom field value in the Scrip using
>>
>> # Find the custom field "myCustom"
>> my $myCustom =  $ticket->FirstCustomFieldValue("myCustom");
>> $RT::Logger->debug("custom field = ". $myCustom);
>>
>> but it never gets the value.  Is there somewhere else I need to look for
>> that custom field?  Is it in the TransactionObj instead?  Am I going to have
>> to use TransactionBatch for this?
>>
> If anybody cares about this, yes, I had to use TransactionBatch.

Status is set before custom field. Transaction batch delays scrip
execution to the point where both changes are seen on the ticket.

> --
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>



-- 
Best regards, Ruslan.