[rt-users] Ldap groups and queues permissions

Kevin Falcone falcone at bestpractical.com
Wed Apr 11 10:48:32 EDT 2012


On Wed, Apr 11, 2012 at 11:31:59AM +0100, Cristo Bolaños Trujillo wrote:
>    Hello,
>    I'm using request tracker at work (succesfully!!) but got some problems when tried to manage
>    queues permission using groups.
>    I've googled about it, read documentation on wiki, tried request tracker web interface and
>    direct sql database changes taking as example already working queues, but I can't get any
>    success.
>    Scenario:
>    - I create a group on LDAP and request tracker.
>    - I create a user on LDAP and request tracker.
>    - I assign this user to group on LDAP and request tracker.
>    - I assign every role on group to a queue.
>    User can login to request tracker, get limited privileges, but user can't see queue: it
>    doesn't appear on the select next to "New ticket".
>    I tried restarting apache, memcached, closing user web session and restarting, but didn't get
>    any success.
>    *May be I've missed any step?

Seeing the Queue is controlled by SeeQueue and you'll also need
CreateTicket there.  Is the user Privileged?

-kevin
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