[rt-users] Ldap groups and queues permissions

[Cristo Bolaños Trujillo]

Hello,

I'm using request tracker at work (succesfully!!) but got some problems
when tried to manage queues permission using groups.

I've googled about it, read documentation on wiki, tried request tracker
web interface and direct sql database changes taking as example already
working queues, but I can't get any success.

Scenario:

- I create a group on LDAP and request tracker.
- I create a user on LDAP and request tracker.
- I assign this user to group on LDAP and request tracker.
- I assign every role on group to a queue.

User can login to request tracker, get limited privileges, but user can't
see queue: it doesn't appear on the select next to "New ticket".

I tried restarting apache, memcached, closing user web session and
restarting, but didn't get any success.

¿May be I've missed any step?

Any help is very appreciated :)

Thanks a lot in advance.
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