[rt-users] Email sending behavior modification?

[Thomas Sibley]

On 04/12/2012 10:07 AM, Stephen J Alexander wrote:
> I'm looking for a way to keep RT from emailing unprivileged users.
> 
> We have set up our RT installation such that "privileged users" means
> our internal personnel; "unprivileged users" means customers.

You're probably best off doing this at the MTA level.  Do all your
internal staff have an email address with a common domain?  If so, your
MTA can relay for that domain, but reject anything else from RT.

> PS: If there is a way to keep the "RT Itself" notifications about
> having sent emails from showing in the ticket history, I would also
> like to suppress that.

Don't grant the ShowOutgoingEmails right.

Thomas