[rt-users] Mandatory Field and "Quick Ticket Creation" area

Russell Jones rjones at eggycrew.com
Thu Apr 12 10:32:33 EDT 2012


Hi all,

I have found several old mailing list posts about this but nothing seems 
to have helped.... is it possible to add a mandatory custom field to the 
"Quick Ticket" creation area? The fields works just fine and the 
creation request is rejected with a "You need to go to the normal ticket 
creation page to do that", but I would like to add the mandatory field 
itself to the quick ticket area so they don't have to do that. Can't 
seem to figure out how to do this.

Thanks!



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